🛍️ Bikvey Pakistan’s 7-Day Return Policy: Shop with Confidence

At Bikvey Pakistan, customer satisfaction is our top priority. We understand that online shopping can sometimes be tricky — the product may not match expectations, arrive damaged, or you might simply change your mind. That’s why we offer a 7-Day Return Policy, giving you peace of mind with every purchase.

✅ What is the 7-Day Return Policy?

Our 7-Day Return Policy allows you to return eligible products within 7 calendar days of receiving them. Whether it’s due to incorrect sizing, wrong item, or damage during delivery — we’re here to help.

🔄 What Can You Return?

You can request a return if the item falls into any of the following categories:

• Damaged or defective products

• Wrong item delivered

• Item not as described

• Missing parts or accessories

📦 Return Conditions

To be eligible for a return, please make sure:

• The item is unused, unworn, and in its original condition

• All original packaging, tags, manuals, and accessories are included

• The return request is initiated within 7 days of delivery

• You have proof of purchase (order number, invoice, or receipt)

❌ What Items Are NOT Returnable?

Certain items are not eligible for return due to hygiene, safety, or other regulatory reasons. These include:

• Innerwear, lingerie, or swimsuits

• Perishable goods (food, plants)

• Customized or personalized products

• Items labeled “Non-Returnable” on the product page

• Digital products or software licenses

📲 How to Initiate a Return

Returning a product is simple and hassle-free:

1. Log in to your Bikvey account

2. Go to “My Orders”

3. Click on “Return/Refund” for the relevant product

4. Select a reason for the return and upload a photo (if applicable)

5. Submit the request

Our team will review the return request and contact you within 24–48 hours.

🚚 Pick-up & Shipping

Once approved:

• A courier will collect the item from your address (if pick-up is available in your area)

• Or, we’ll provide a return address so you can ship it yourself

• After the item is inspected and approved, your refund or replacement will be processed

💸 Refund Methods

Depending on your payment method, your refund will be issued as:

• Bank transfer

• Wallet credit (for future purchases)

• Original payment method (if possible)

Note: Refunds usually take 3–7 business days after return approval.

🙋 Need Help?

Our customer support team is here to guide you through the return process.

📞 WhatsApp/Call: +92-325-5048846
📧 Email: [email protected]
🌐 Live Chat: Available on our website during working hours Monday to Saturday

💡 Pro Tips for a Smooth Return

• Always record an unboxing video as proof, especially for electronics or fragile items

• Keep the original packaging until you're sure you're keeping the product

• Read the product description carefully before placing an order

Conclusion

At Bikvey, we’re committed to delivering a smooth and trustworthy shopping experience. With our 7-Day Return Policy, you can shop with confidence knowing that we’ve got your back if something goes wrong.

Your satisfaction is just a return away. Happy shopping!