At Bikvey Pakistan, customer satisfaction is our top priority. We understand that online shopping can sometimes be tricky — the product may not match expectations, arrive damaged, or you might simply change your mind. That’s why we offer a 7-Day Return Policy, giving you peace of mind with every purchase.
Our 7-Day Return Policy allows you to return eligible products within 7 calendar days of receiving them. Whether it’s due to incorrect sizing, wrong item, or damage during delivery — we’re here to help.
You can request a return if the item falls into any of the following categories:
Damaged or defective products
Wrong item delivered
Item not as described
Missing parts or accessories
To be eligible for a return, please make sure:
The item is unused, unworn, and in its original condition
All original packaging, tags, manuals, and accessories are included
The return request is initiated within 7 days of delivery
You have proof of purchase (order number, invoice, or receipt)
Certain items are not eligible for return due to hygiene, safety, or other regulatory reasons. These include:
Innerwear, lingerie, or swimsuits
Perishable goods (food, plants)
Customized or personalized products
Items labeled “Non-Returnable” on the product page
Digital products or software licenses
Returning a product is simple and hassle-free:
Log in to your Bikvey account
Go to “My Orders”
Click on “Return/Refund” for the relevant product
Select a reason for the return and upload a photo (if applicable)
Submit the request
Our team will review the return request and contact you within 24–48 hours.
Once approved:
A courier will collect the item from your address (if pick-up is available in your area)
Or, we’ll provide a return address so you can ship it yourself
After the item is inspected and approved, your refund or replacement will be processed
Depending on your payment method, your refund will be issued as:
Bank transfer
Wallet credit (for future purchases)
Original payment method (if possible)
Note: Refunds usually take 3–7 business days after return approval.
Our customer support team is here to guide you through the return process.
📞 WhatsApp/Call: +92-325-5048846
📧 Email: [email protected]
🌐 Live Chat: Available on our website during working hours Monday to Saturday
Always record an unboxing video as proof, especially for electronics or fragile items
Keep the original packaging until you're sure you're keeping the product
Read the product description carefully before placing an order
At Bikvey, we’re committed to delivering a smooth and trustworthy shopping experience. With our 7-Day Return Policy, you can shop with confidence knowing that we’ve got your back if something goes wrong.
Your satisfaction is just a return away. Happy shopping!
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