The image outlines the Standard Operating Procedure (SOP) for sellers to file a claim related to orders. It makes clear that non-compliance with these steps will result in the claim not being approved. Here's a simplified breakdown of the SOP mentioned:

1. Open Seller Center

2. File a Claim

3. Add Order & Flyer Number

4. Add Dispatching and Unboxing Videos

5. Write a Short Note (in Urdu or English) explaining the issue

6. Cooperate if Support Calls

7. Wait for Approval or Decision

8. If Approved, Check and Confirm Payment